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Help Centre
Find answers to common questions about Okaap.
Subscriptions & Billing
What happens when my business subscription expires?
When your subscription expires, access to paid features is restricted. Your account moves to a read-only state, meaning you can still see your orders and products, but you cannot add new ones or accept new orders until you renew.
Will Okaap delete my business data if I stop paying?
No. Your business information, products, and order history are retained in accordance with our Privacy Policy. You can renew your plan at any time to restore full access.
How do I renew my subscription?
Go to your Dashboard, click on 'Billing' in the sidebar, and select the plan you want. You will receive an M-Pesa prompt on your phone to complete the payment.
Orders & Bookings
Does Okaap process customer payments?
No. Okaap is a software platform. We do not process payments for products or services. Businesses and customers arrange payment (via M-Pesa, cash, etc.) directly with each other.
How do customers place orders?
Customers browse your shop, select items, and place an order. Depending on your plan, they can either order directly via WhatsApp or through the in-app checkout.
Account & Security
How do I change my WhatsApp number?
Go to Dashboard > Business Profile and update your WhatsApp number. Ensure you use the correct format (e.g., 254712345678).
Can customers leave reviews?
Yes. Customers can leave reviews on your products or services. You can reply to reviews if you are on the Pro or Business plan.